Frequently asked questions
Do Staze have hotels everywhere?
Staze has over 450,000 hotels in 14,000 locations around the world. You will find well-known brands such as Holiday Inn & Hilton, as well as smaller boutique hotels on Staze.
Is Staze more expensive than other platforms?
No. Prices on Staze are usually cheaper than if you were to make the equivalent booking on websites such as hotels.com & booking.com.
Do I have to pay to use Staze?
No. Staze is free to set-up a team, make bookings and access all the sustainability benefits.
Can I still get hotel points?
Yes! When you check in you can still get your points for the stay added to your hotel’s account.
Do I get cash back / reward nights from Staze?
No we don’t offer cash back / reward nights, however Staze’s prices are cheaper than the equivalent booking on booking.com / hotels.com so you will save on every booking. Our mission at Staze is to enable people to continue travelling without harming the planet so our focus is channelling our profits into developing our sustainability offering and enabling hotels to measure and reduce their carbon footprint.
Can I use AMEX?
Yes! You can book with all major cards.
Which currencies can I pay in?
You can set your account to be in GBP, EUR, Australian Dollars, Canadian Dollars, or US Dollars. If you require a different currency, please get in touch.
Can I get VAT / tax receipts for my bookings?
VAT / tax receipts for hotel bookings can be obtained from the hotel on check-out. You will find a VAT receipt for our fees on the bookings section of your account. If you have any issues please contact firstname.lastname@example.org.
How do you calculate the carbon footprint of each hotel?
75% of the carbon footprint of an overnight stay at a hotel comes from energy usage. This means that the three most important factors to consider are the energy consumption of a hotel, the emissions factors associated with the energy they use and the occupancy for the hotel. We’re working with hotels to get more visibility on the remaining 25% of their emissions, but in the meantime, we’ve adjusted our emissions data to a per occupied room basis and factored it up to indicate the overall footprint of staying at each hotel. You can read more about our calculations here. Please contact email@example.com if you require further information for reporting.
Where does the average carbon footprint for each search come from?
We use local benchmarks from government sources for 232 cities and 39 countries.
What does it mean if a hotel ‘does not disclose it’s data’?
When you search on Staze, hotels will fall into one of four categories:
Carbon neutral: this means this hotel has taken concrete steps to reduce its own scope 1 and 2 emissions as much as possible, for example, by using energy with low emissions factors.
Emit less CO2 than average: this means the combination of this hotel’s energy consumption, emissions factors or occupancy is better than average.
Emit more CO2 than average: while this hotel has taken an important step in disclosing its carbon emissions, this means that one of, or a combination of these key factors are worse than average: energy consumption, emissions factors associated with their energy or occupancy. We still recommend booking these hotels over hotels who do not disclose.
Do not disclose: this means this hotel does not publicly disclose its scope 1 and 2 emissions so we are not able to take into account this information in our carbon footprint calculations. Disclosing their data is an important first step for organisations on their net zero journey.
How much can I reduce my hotel carbon footprint by?
If you book the hotel with the lowest carbon footprint in each city you can reduce your carbon footprint by up to 70% compared to the local average.
How do you offset each booking?
Every booking on Staze is double offset through verified offsetting projects. We invest in a mixed portfolio which is aligned to the Oxford Principles for Net Zero Aligned Carbon Offsetting, widely accepted as the best current thinking on how offsetting needs to be approached to achieve a net zero society. The four projects we support are:
TIST - nature-based carbon removal with short-lived storage
Charm Industrial - carbon removal with long-lived storage
Tradewater - avoided emissions with no need for carbon storage
Kasigau Corridor - nature-based avoided emissions with short-lived storage
Further information can be found on our website: https://staze.com/net-zero-travel
Why do you offset?
Offsetting is not the solution to the carbon crisis, but offsetting does play a key part in transitioning to net zero, particularly in the short term. That’s why we enable you to always reduce your emissions as much as possible first, before we offset the impact of your trip.
Why do you double offset?
The emissions from a hotel stay are guaranteed, whereas however well vetted carbon offset projects are, the carbon reduction or avoidance is not guaranteed. That’s why we double offset. We owe it to ourselves, and the planet.
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