How can we help?
Three top tips
- 1Book close to check-in.
- 2Book Seafarer Recommended hotels.
- 3Email info@staze.com immediately about any problem.
Find a quick answer to your problem
Problems at the hotel
Using the platform
Getting started
Making a booking
- Search a port and use the map
- Why do I see no hotels?
- Why book Seafarer Recommended hotels
- Why book close to check-in
- Check the cancellation policy before you book
- Book for a whole crew
- Add the guest names
- Enter the crew change details
- Tell the hotel about arrival times or meals
- What the expenses card covers
- Why keep the expenses card switched on
- Add your markup
- Pay with your billing account or by card
- My booking didn't go through
- My booking says "Requested"
After you book
Watch how Staze works
Prefer to read? Download the Staze user guide (PDF)
Working at a hotel? I can't charge the card · How booking requests work