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Help centre

Using the platform

Getting started (5)

  • How Staze is different from booking direct
  • Log in with a shared email address
  • The login link didn't work
  • Get colleagues and other offices started
  • Watch: how to book a hotel on Staze

Making a booking (15)

  • Search a port and use the map
  • Why do I see no hotels?
  • Why book Seafarer Recommended hotels
  • Why book close to check-in
  • Check the cancellation policy before you book
  • Book for a whole crew
  • Add the guest names
  • Enter the crew change details
  • Tell the hotel about arrival times or meals
  • What the expenses card covers
  • Why keep the expenses card switched on
  • Add your markup
  • Pay with your billing account or by card
  • My booking didn't go through
  • My booking says "Requested"

After you book (5)

  • Find your team's bookings
  • Change the dates of a booking
  • Extend a stay
  • Change a guest's name
  • Cancel a booking, and when you are charged

Good to know (3)

  • Save your favourite hotels
  • Show prices in your currency
  • A hotel you use isn't on Staze, or you have a better rate
Staze

The hotel platform for crew changes

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